ShippingPolicy

1. The short version

• Orders are processed within 1 to 2 business days of payment clearing.
• Books ship from our print and fulfilment partners; merchandise is produced to order and ships separately.
• Delivery costs and estimated times are calculated at checkout, before you pay.
• Tracking is emailed to you as soon as the parcel leaves.
• Import duties and taxes on international orders are the recipient’s responsibility.

This policy applies to all three of our brand storefronts, all of which are operated and fulfilled by Breedo Enterprises.

2. Order processing

We process orders on business days — Monday to Friday, excluding public holidays. Orders placed at a weekend or on a holiday begin processing on the next business day.

Most orders leave us within 1 to 2 business days of payment clearing. Made-to-order merchandise takes longer to produce, typically 2 to 5 business days before it ships.

If an order is going to be delayed beyond these times, we will email you rather than leave you waiting.

3. Where we ship

We ship internationally. The full list of destinations we can currently reach is shown at checkout: enter your address and the available services, costs and estimated delivery times appear before you pay.

If your country does not appear at checkout, we cannot currently ship there — but write to us and we will tell you whether we can arrange something.

We cannot deliver to PO boxes for tracked services, and we do not ship to freight-forwarding addresses, as we cannot guarantee or insure delivery beyond them.

4. Delivery times

Estimated delivery times run from the day the parcel is dispatched, not the day you order. Typical ranges, once dispatched:

• Domestic standard: 2 to 5 business days
• Domestic tracked / express: 1 to 2 business days
• International standard: 7 to 21 business days
• International tracked / express: 3 to 10 business days

These are estimates, not guarantees. Carrier delays, customs inspections, weather and peak periods can all extend them, and none of those are within our control. The exact estimate for your address and chosen service is shown at checkout.

5. Delivery costs

Delivery is charged by destination, weight and the service you choose. The exact cost is calculated and shown at checkout before you pay — there are no charges added afterwards.

Where a free delivery threshold applies, it is stated on the brand storefront and applies to the order value after any discount and before tax.

6. Split deliveries

Books and made-to-order merchandise are produced by different partners, so an order containing both may arrive in more than one parcel, on different days, sometimes from different countries. You are charged delivery only once. Each parcel gets its own tracking email, so please check whether a second parcel is still in transit before reporting anything missing.

7. Tracking your order

When your parcel is dispatched we email you a confirmation with a tracking number and a link to the carrier. Tracking can take up to 24 hours to start updating after you receive it — that is normal and does not mean anything is wrong.

If you have not received a dispatch email within five business days of ordering, check your spam folder, then contact us with your order number.

8. Customs, duties and import taxes

International orders may attract import duties, taxes or customs handling fees on arrival. These are set by the destination country, are charged in addition to what you paid us, and are the responsibility of the recipient.

We cannot calculate these in advance or tell you what they will be — they vary by country and by the value of the order. Your local customs office can.

We declare all parcels accurately and at full value. We cannot mark an order as a gift or under-declare its value, and we will not do so on request.

If a parcel is refused or abandoned because the recipient will not pay the duty, and it is returned to us, we will refund the order value less the original delivery cost and any return charges the carrier passes on.

9. Incorrect addresses

Please check your delivery address before you pay. If you spot a mistake, contact us immediately — we can usually correct it if the order has not yet been dispatched. Once dispatched, we cannot redirect it. Parcels returned to us because the address was wrong or incomplete can be resent, but a second delivery charge applies.

10. Delayed, lost or damaged parcels

Delayed

If tracking has not moved for seven business days, contact us and we will open an enquiry with the carrier.

Lost

A parcel is treated as lost once it is 15 business days past its estimated delivery date for domestic orders, or 30 business days for international orders. At that point we will replace it or refund you in full — your choice.

Damaged

If your order arrives damaged, tell us within 14 days of delivery and send photographs of the item and the outer packaging. We will replace or refund it in full, and we pay any return postage. See our Refund and Return Policy.

Marked delivered but not received

Check with everyone at the address and with immediate neighbours, and look for a card or a safe-place note. If it still has not turned up after 48 hours, contact us and we will investigate with the carrier.

11. Digital products

Digital editions are not shipped. A download link is emailed to you once payment clears, usually within a few minutes. If it has not arrived within an hour, check your spam folder and then contact us — we will reissue it.

12. Delivery questions

Anything about a delivery — where it is, when it will arrive, or what to do if it has not — goes to support@breedoenterprises.com or through our contact form. Quote your order number and we will reply within 1 business day.